Help center
For coaches: how to set up your coaching and run sessions.
Coach setup
Your Zella email, your account and your calendar.
- Set up your Zella Life emailActivate your Zella Google account, turn on 2-Step Verification within a day, and find your platform invitation.
- Set up your Zella Life accountAdd your passkey, then finish the four setup steps so we can start matching you with participants.
- Connect your calendarShare your personal calendar's free/busy time with your Zella account, so participants can't book you when you're busy. About 5 minutes.
Coaching your participants
From your first match to your session reports.
- Your first matchWhat arrives when you're matched, and where to read your participant's profile, questionnaire and notes before the first session.
- How participants book youParticipants book your open hours from 24 hours to 60 days ahead, one session at a time. Here's what decides which times they see.
- Rescheduling and cancellingYou can move or cancel a session until it starts. Both of you get an email. Participants can do the same up to 23 hours before.
- Running a sessionJoin from your Zella calendar or the session page. A recording assistant joins the call and leaves on its own.
- After a sessionSend your report with attendance and notes, then read your summary and the transcript.
Your coaching schedule and account
Hours, time off, sign-in and answers to common questions.
- Your schedule, day to dayKeep your weekly hours, time off and calendars current so participants only book you when you're free.
- Where session details liveSession details stay in Zella: the platform, your Zella inbox and your Zella calendar. Never forward them to personal accounts.
- Signing in and passkeysCoaches sign in with a passkey only. Add one on each device you use, and know what to do if you lose them.
- Questions coaches askQuick answers about capacity, matching, your profile and getting help.