Why can't I book a session?
What each message on your booking page means, and what to do next.
When you can't book, the booking page tells you why. Here's what each case means.
You haven't been matched with a coach yet
We're finding the right coach for you, usually within 24 to 48 hours of finishing the questionnaire. You can book as soon as you're matched, and we email you when it's done.
You already have a session booked
You can have one upcoming session at a time. Book the next one after it.
Share your feedback first
Tell us how your last session went, then you can book. Click Give feedback.
Your next session opens on a later date
Your cohort has a monthly limit. The page shows the date you can book again.
You've used all your sessions
You've had every session your cohort includes.
Your cohort has ended
Sessions can't be booked after your cohort's end date. To keep working with your coach, email the Zella team at hello@zellalife.com.
No open times
Your coach has no free time in the next 60 days right now. Check back in a day or two, as coaches update their hours.