Questions people ask
Quick answers about matching, sessions, privacy and getting help.
How long until I'm matched with a coach?
Usually within 24 to 48 hours of finishing the questionnaire. We email you when it's done.
Can I change my coach?
Email the Zella team at hello@zellalife.com and tell us what you're looking for. We'll help.
Can I change my questionnaire answers?
Email the Zella team with what has changed, and we'll take it into account.
How many sessions do I have?
Your cohort sets the number of sessions and how many you can book each month. Sessions you don't use in a month carry over.
What if I miss a session?
A session you miss without canceling counts as one of your sessions. If something unexpected happened, email the Zella team.
Who can see my sessions?
You, your coach and the Zella team. See who sees what in Join your session.
Can I use Zella Life on my phone?
Yes. Open zellalife.com in your phone's browser and sign in. There's no app to install.
How do I get help?
Email hello@zellalife.com, or click Feedback at the top of any page.