Reschedule or cancel

Move or cancel a session up to 23 hours before it starts. We remind you by email before each session.

Warning

You can reschedule or cancel up to 23 hours before a session starts. After that, the options are no longer shown. If something comes up, email the Zella team at hello@zellalife.com.

Reschedule

  1. Open the session from your Sessions page, or click View session in any session email.
  2. Click Reschedule at the top of the session page. On a phone, it's in the menu (the three dots next to the session title).
  3. Pick a new day and time and click Reschedule session.
An upcoming session page with Reschedule and Cancel buttons at the top right and a Join meeting button in the middle.
Reschedule and Cancel sit at the top of the session page.

You and your coach both get an email with the new time.

Cancel

  1. Open the session and click Cancel (on a phone, it's in the three-dot menu).
  2. Click Cancel session to confirm.

You and your coach both get an email. A canceled session doesn't use up one of your sessions, so you can book another.

Reminders

We email you before each session: 2 days before (if you booked that far ahead), 1 day before and 1 hour before. Each reminder links to the session page.

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